How to get started and your questions answered

Help centre

Need something cleared up or are a bit unsure? Here are our most common questions, but if you can't find the answer to something more specific chat with us.

How can you keep your pricing so affordable?
We utilise a lot of automation, AI and other technology to streamline a lot of our operations which has allowed us to keep our pricing reasonable. We have also taken the typical cost of a website that you can expect with each of our plans and spread the initial build cost of the website over the period that we expect you to make use of our services.
There are multiple ways to get hold of us. Our typical office hours are from 9:00AM – 5:00PM NZST (New Zealand Standard Time). Our phone number is (+64) 7-808-0809 which can be called within these hours, alternatively there is the live chat function on our website that has us available during these office hours for talking with you directly. Outside of work hours you can always use the automated chat bot that takes over till we are back in the office, or send us an email to [email protected], that we will respond to as soon as possible.

Creative Minds – The nature of our industry has us always looking for creative and abstract ways to improve, develop and grow.  We use this skillset to not only our benefit our business but also explore how we can improve things  for our customers.

Trustworthy and Transparent – After hearing some of the unfortunate stories from our clients and how they have been taken advantage of (or their lack of knowledge) inspired us to develop our service.  With our team you won’t get any techy jargon and we break things down to their simplest and most easily explainable level.  Our plans are completely transparent in what you will or won’t get and if you ever seek clarification their are multiple ways to quickly reach out to us.

Innovative and Forward Thinking – One of our biggest strengths is our ability to see potential issues arising before they do and putting things in place to ensure that they either do not happen or if they do that the effects of these issues are minimised and we are well prepared for when they happen.

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Our team is located in a country in the Pacific known as New Zealand or Aotearoa.  We are well known for our love for Rugby, Kiwi ingenuity (think MacGyver) and Lord of the Rings!

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We operate on a subscription model where by you sign up for one of our monthly all inclusive plans. Once signed up we work alongside you to get your website built and then maintain and update your website as you desire. But to learn more about the whole process and what to expect you can visit the How It Works page.
Yes definitely!  We are highly ethical as a company and this is reflected in not only how our staff are paid but how they are valued and treated. Something we wanted to address early was staff health and ensure we don’t get burnt out with the demanding nature of the service we provide. To address this we have a set number of accounts and relationships per staff member that is capped at a manageable level.
We are a small team passionate about all things related to Web Development, and have identified that while traditional agencies and freelancers definitely serve a purpose, there are some things that could change. We are out to break the mold and address some of the pitfalls that a lot of our clients have brought to our attention over the years and their experiences in having their websites not only built but then well maintained. We like to think we are a bit disruptive and with our all inclusive plans can add real value to those wanting to grow their business online, with no surprises!
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Most definitely, we have a range of plans that can be viewed on the Plans page. All of these plans have been designed so that a range of clients can take advantage of what each plan offers, and as and when required if they need to scale up to a higher plan, that ability is there.
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No you can cancel at any time, however part of your monthly plan is to keep your website maintained, running and live for the world to see.  In cancelling your plan some or all of our services may be reduced or removed.

If you wish to migrate your website to another provider once it is built there may be a migration fee.  While it hasn’t happened this is in place to protect us and minimise customers having us build their website and then migrating to another provider after one or two months on one of our plans.

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For those that feel that our plans won’t meet their needs or expectation we can create a custom offer for you once we have addressed your concerns or doubts. Just flick us a message with the live chat in the bottom right corner or alternatively email us directly at [email protected].
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Exactly that! As your website or online store develops and grows we expect and hope that you want changes made to it, all our plans come with unlimited updates, simply submit what you want done and the job is then added to our queue to work through.
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Almost everyone, our plans have been designed in such a way so if you are a small startup or a “Mum and Dad” business one of our smaller plans would probably fit your needs, running all the way up to much larger businesses and anything in between. That being said the people that would benefit the most from our services are those that are actively invested in their online presence and will make the most of our unlimited updates and look at ways to use our service to grow their business online.
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Sadly due to the nature of our service we cannot offer free trials, but we are confident that once you have started on one of our plans and see how cost effective it is as an option, you won’t need to have a trial.
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Absolutely, simply click on the ‘book a call’ button at the top right of this page and schedule a call or meeting with us to discuss how things work with your client portal and what to expect.

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Be clear, concise, descriptive and as specific as possible when you make a request for changes or updates to your website. Provide us with as much information you can possibly and leave our team with minimal guess work, that way you are more likely to get what you want.

Be detailed with your requests. As an example, “I want this image to go on the about page and to take up 1/3 of the width of the page and have a light blue border around it with rounded corners” is far more descriptive then “can you place this image on my website somewhere that you think makes sense”.

By being descriptive, specific and providing as much information as possible, gives us less room for interpretation and chances are we will get the changes made correctly with clearer more detailed instruction.

What file types do you accept for my website?
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Unfortunately not. Updates and changes are only one benefit that come with our all inclusive plans and keeping your website or online store live and running smoothly.
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